Frequently Asked Questions
Q.Does the price include set up, take down and delivery?
A.Yes, set up and take down of tents and inflatables are included in the price. Tables and chairs will be dropped off, left in a stack and they are to be broken down and stacked in same fashion for pick up. (Extra charges will apply if tables/chairs are not broken down and stacked for pick up.) If interested Rent-A-Tent can set up and break down tables/chairs for an extra fee. (please call in for this added service). Additional fees do apply for delivery's, depending on your distance from our shop location.
Q.Do you deliver to my city?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees will apply. Fees vary depending on city of delivery. Rent-A-Tent is located in East Longmeadow Massachusetts 01028 Please call our office for a current quote.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we deliver/set up a day or two before your event and breakdown the day after your event. If we are setting up a larger event we like to set up two /three days prior to the event date to ensure you have ample time for decorating. Rent-A-Tent will always reach out a day or two prior to delivery to confirm location of set up and approximate time of delivery and equipment requested. Equipment is available on a first come first serve basis.
Q.Do we have to keep bounce houses plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. It is best to have the bounce house on its own Cricut to prevent shortages.
Only unplug when the area is cleared of people/obstructions and unplug when not in use. We do ask you to unplug the blower if rain is expected, and move it to a dry location.
Only unplug when the area is cleared of people/obstructions and unplug when not in use. We do ask you to unplug the blower if rain is expected, and move it to a dry location.
Q.What payments do you take?
A.Cash, Check or Card
Deposits are asked to be prepaid with a Credit or Debit card on our site to ensure that the inventory is taken out of stock and reserved for your event .Please note there is a 3% Credit/ Debit Card processing fee when paying with a card online.
The remaining balance shall be paid upon delivery arrival /set up day with cash or check or the card on file.
If paying by cash, please have exact change as our drivers do not carry cash. NO APPLE PAY OR THIRD PARTY PAYMENTS SUCH AS VENMO, ZELL ETC.
Deposits are asked to be prepaid with a Credit or Debit card on our site to ensure that the inventory is taken out of stock and reserved for your event .Please note there is a 3% Credit/ Debit Card processing fee when paying with a card online.
The remaining balance shall be paid upon delivery arrival /set up day with cash or check or the card on file.
If paying by cash, please have exact change as our drivers do not carry cash. NO APPLE PAY OR THIRD PARTY PAYMENTS SUCH AS VENMO, ZELL ETC.
Q.What if we need to cancel?
A.Please call as early as possible if you need to cancel for weather or any other reason. Deposits are non-refundable, and they will be held as a rain check good for one year. Once we have set up, we do not give refunds for any reason including weather. If you cancel within 7 days of your event, your deposit will be held as a rain check and your remaining balance may be refunded. If you cancel after our truck is loaded approximately 48 hours prior to delivery you will NOT receive a refund rather a rain check for the amount paid, good for one year.
Rain Dates: We do appreciate you letting us know in advance about a rain date situation. We do charge 50% of the cost for the extra day if you choose to hold you event on the rain date that is the next day. If your rain day is a week or so after additional fees will apply.
Q.What surfaces do you set up on?
A.-All Pole/Canopy tents MUST be set up on a flat grassy area. (Pole tents can not be set up on pavement- all legs must be on grass)
-Frame tents can be set up on Grass, gravel, asphalt, concrete, etc. If setting up on a hard surface and metal stakes are not practical, we must use water drums in order to properly anchor down tent.
-Inflatables may be set up on grass, asphalt, concrete, indoors, etc.
Sorry, we can not set up on any type of rocks (sharp surfaces) as they can cause tears in the vinyl bounce houses. (unless discussed with the office PRIOR to arrival)
*Tents and inflatables must be in an area with proper spacing, on a flat surface, free from hanging limbs, wires or other obstructions. *
-Frame tents can be set up on Grass, gravel, asphalt, concrete, etc. If setting up on a hard surface and metal stakes are not practical, we must use water drums in order to properly anchor down tent.
-Inflatables may be set up on grass, asphalt, concrete, indoors, etc.
Sorry, we can not set up on any type of rocks (sharp surfaces) as they can cause tears in the vinyl bounce houses. (unless discussed with the office PRIOR to arrival)
*Tents and inflatables must be in an area with proper spacing, on a flat surface, free from hanging limbs, wires or other obstructions. *
Q.What is the difference between a frame tent and a pole tent?
A.-Frame tents feature no interior center poles to hold up the peak of the tent. Rather a steel structure over head, giving you complete square footage with no obstructions under the tent, apposed to the canopy/pole tent. (Frame tents may be set up on a variety of surfaces)
-Pole/Canopy tents use a combination of the tent fabric, metal stakes, ropes/ratches, exterior and center poles, in order to keep the tent erect. Unlike the frame tents with a steal structure, the canopy tents can only be set up on grass and has center poles in the middle of the tent, holding up the peaks. These center poles may mean nothing to you or they may be in the way of where you'd like to place tables/chairs or dancefloor.
-Pole/Canopy tents use a combination of the tent fabric, metal stakes, ropes/ratches, exterior and center poles, in order to keep the tent erect. Unlike the frame tents with a steal structure, the canopy tents can only be set up on grass and has center poles in the middle of the tent, holding up the peaks. These center poles may mean nothing to you or they may be in the way of where you'd like to place tables/chairs or dancefloor.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence to guidelines (i.e. not turning off the blower in high winds, having equipment close to a live fire or grill, putting colored fabrics/ string/tape on the vinyl tents, polking holds in the tents/ inftables, decoloring the equipment in anyway, or other intentional damage ) you will be responsible for all damages up to and including replacement of the unit/blower/canopy's/legs etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator, and apply a damage waiver fee.
If there are stairs or tiered back yards with minimul/narrow acess to the set up location, addional fees will apply for addional feet travled, hauling our equipment. Please keep in mind that our canpoys can be anywhere from 200-400 pounds, are we typically use a handcart to transport our canpoys and other heavy equipment. Our poles for our tents range from 7' to 16' so they are not easly transportable through narrow allys, doors, or other like locations.
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